Dripping Springs Community Library
Under general supervision of the Assistant Library Director, the full-time Circulation Manager oversees and manages the circulation department, including training and supervising circulation staff, ensuring efficient operations, and providing excellent customer service related to library materials.
Essential Functions
- Manage Circulation Staff
- Supervise and assign daily tasks for circulation staff
- Train and supervise circulation staff; monitor staff performance objectives
- Oversee circulation desk schedule and ensure adequate coverage
- Prepare and implement professional development for circulation desk policies, procedures, and library ILS software; provide professional development opportunities for circulation staff
- Develop and provide information about circulation services, policies and procedures to patrons and staff
- Work with patrons who have lost or damaged materials to collect fines or fees
- Communicate with Library Director and Assistant Library Director on all issues
- Work with acquisitions staff on materials requests
- Order supplies associated with circulation including TexShare cards, Voter Registration, and tax forms
- Ensure processes, procedures, and equipment are current and develop strategies to meet the needs of the public
- Stay current on changing trends in circulation services through professional literature and/or workshops
- Recruit, communicate, train, and supervise shelving volunteers
- Assist staff and patrons in use of public access catalog and electronic resources
- Manage all ILL requests
- Provide backup on Circulation Desk and phone
- Provide monthly statistics as assigned by the Assistant Director or Director
- Oversee repair and maintenance of physical collection materials
- Other duties as assigned
Must be available to work Saturdays. Occasional earlier and/or later hours may be required.
To accommodate the library’s needs during hours of operation and/or assist with covering staff shortages as needed, the work schedule may vary weekly, daily, or hourly.
Minimum Requirements
- High School Diploma or equivalent
- Library circulation desk experience
- Experience with management or leadership of a team
- Experience with library ILS software systems
- Valid driver’s license at time of employment and throughout employment.
- Personally insured vehicle for use on the job at employment and throughout employment; Library provides mileage reimbursement
*May consider equivalent combination of education and experience
Knowledge, Skills, Abilities & Other Characteristics
- Knowledge of principles and best practices of public library service
- Knowledge of integrated library systems and equipment, and circulation procedures and methods
- Knowledge of administrative principles; personnel practices and procedures; and supervisory principles, workforce planning, and recordkeeping
- Knowledge of books, electronic databases, internet resources, bibliographies, and reference materials
- Knowledge of technologies and practices used within a public library
- Skill in handling multiple tasks and prioritizing tasks
- Skill in using computers and related software, including Microsoft Suite
- Skill in facilitating discussions and resolving issues
- Ability to plan, organize, direct, and coordinate operational duties
- Ability to speak effectively with patrons and staff
- Ability to provide high-level customer service
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to respect the privacy of individual users
- Ability to exercise judgment and discretion when dealing with issues involving several variables
- Ability to interpret and apply policies and procedures
- Ability to pay attention to detail and maintain accuracy and flexibility
- Ability to work cooperatively with people of diverse backgrounds, and maintain effective working relationships with co-workers, supervisors, the public, and library stakeholders
Please submit applications to: director@dscl.org